Support

How can we help?

A real human reads every email. We aim to respond within two business days — usually faster.

Before you email

You'll get a faster, more useful answer if your email includes:

• Your device (e.g. "iPhone 15 Pro, iOS 18.2") and the app version (Settings → About).
• A short description of what you were trying to do.
• What happened instead — exact wording of any error message helps.
• Steps to reproduce, if you can.
• Screenshots or a short screen recording, if relevant.

Frequent questions

How do I cancel my subscription?

iOS: Open the App Store → tap your profile → Subscriptions → PlotCatalyst Echo → Cancel.

Android: Open Google Play → Menu → Subscriptions → PlotCatalyst Echo → Cancel.

We can't cancel for you because the subscription is held by Apple or Google. Once cancelled, your Premium access stays active until the end of the current billing period.

I just subscribed but Premium isn't showing up

Open Settings → Premium and tap Restore purchases. If that doesn't work, fully quit and relaunch the app. If it still doesn't show, email us with your purchase receipt — we can verify the entitlement on our end.

Where did my manuscripts go after I switched phones?

Manuscripts live on the device they were imported to. If you connected Dropbox before the switch, sign in to Dropbox on your new phone and use Settings → Backup → Dropbox → Restore. If not, you'll need to re-import from your original files.

Subscription entitlement, on the other hand, follows your Apple ID or Google account — sign in with the same one and tap "Restore purchases".

The app won't read my manuscript aloud

Quick checklist:

• Phone isn't on silent (some devices block TTS in silent mode).
• Volume is up, and any Bluetooth output is connected to where you expect.
• If using ElevenLabs or Kokoro, your API key is valid.
• As a quick test, switch to the system voice in Settings → Narrator voice and try again.

Voice notes won't record

Echo needs microphone permission. Check iOS Settings → PlotCatalyst Echo → Microphone or your Android app permissions screen. Use the Mic Test row in Settings → Voice Notes to confirm input is detected.

An import didn't pick up chapter breaks

Echo's chapter detector handles markdown headings, "Chapter X" lines, all-caps headings, and lone numerals. If your file uses a different convention, the simplest fix is to add a markdown # heading at each chapter start before importing — Echo will pick those up cleanly.

An AI request failed

If you're on the default Rork gateway, retries are automatic — persistent failures usually mean a network problem on your end. If you've brought your own OpenRouter key, check that the key is still valid and that the model you've selected is currently available on OpenRouter.

How do I delete my data?

All your data lives on your device. Uninstalling the app removes everything. If you've connected Dropbox, you can also delete the Echo app folder from your Dropbox account. We have nothing on our servers to delete because we never had it. (See the Privacy Policy.)

I want a refund

Refunds are handled by Apple or Google, not by us, because they hold the payment.

iOS: Visit reportaproblem.apple.com and select your purchase.

Android: Open Google Play → tap your profile → Payments & subscriptions → Budget & history → tap the order → Request a refund.

If you run into trouble with either, email us — we're happy to back up your refund request with a note to the platform.

Feature request?

Yes please. Email it. The roadmap is shaped almost entirely by writer feedback.

Send a message

Email is the fastest way: support@manuscript.app

If you're reporting a bug, copying the diagnostic output from Settings → About → Diagnostic info into your email saves a back-and-forth.